Refund policy
Return & Exchange Policy – Words Armor
Wear What You Believe In. Return What You Don’t.
At Words Armor, your satisfaction matters. If something isn’t right, we’re here to help.
Eligibility for Return & Exchange
- Returns or exchanges must be requested within 3 days of receiving your order.
- Items must be unused, unwashed, and in original packaging with tags attached.
- Non-returnable items: clearance sale products, items bought with discount codes, and custom/personalized designs (unless damaged or incorrect).
- Damaged or Incorrect Orders
If you receive a damaged or wrong item, please contact us within 48 hours of delivery. Include:
- Your order number
- Clear photos of the issue
After verification, we’ll offer a replacement or full refund at no extra cost.
How to Request a Return or Exchange
- Email us at support@wordsarmor.com or DM us on Instagram @wordsarmor.
- Provide your order number, the issue, and whether you'd prefer a return or exchange.
- Our support team will respond within 24–48 hours.
Return Shipping
- For returns due to our error (e.g., damaged or wrong item), we’ll cover shipping.
- For returns due to other reasons (e.g., size issue), you are responsible for return shipping costs.
Refund Process
- Once we receive and inspect your returned item, we’ll process your refund within 5–7 business days.
- Refunds are issued to your original payment method.
Still unsure? We’re a small brand built on connection. Reach out — we care and listen.